1. Introduction

This Privacy Policy describes how AYM Shopping and its affiliates (collectively “AYM Shopping”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website and shopping platform (hereinafter referred to as “Platform”). You may browse certain sections of the Platform without registering. We do not offer any product or service outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service on the Platform, you agree to be bound by this Privacy Policy, Terms of Use, and applicable product/service terms governed by Indian laws related to data protection and privacy. If you do not agree, please do not use or access our Platform.

2. Collection of Information

We collect personal data when you use our Platform, services, or interact with us during our business relationship. This includes information provided during registration such as name, date of birth, delivery address, mobile phone number, email ID, or identity/address proof where legally mandated.

Certain sensitive personal data may be collected with your explicit consent (e.g., bank account details, payment instruments, or digital signatures). You may choose not to provide information, but certain services, instant checkout, or app features may not function properly.

We may also track your buying behaviour, product preferences, and transaction details. Third-party payment gateways collecting your financial information are governed by their own privacy policies. AYM Shopping is not responsible for third-party privacy practices.

3. Location Data

Our application and web platform request access to your device's location to provide doorstep product delivery and calculate service availability in your area. We collect location data through:

• Approximate Location (Coarse): To provide general location-based catalogue browsing and regional offers.
• Precise Location (Fine): To provide pinpoint delivery navigation and accurate doorstep routing for our delivery agents.

How We Use This Data: We use this data solely to fulfill order deliveries and coordinate with our delivery partners. This data is processed in real-time and stored securely on our systems only as long as needed for order completion. We do not share your location data with third parties without your explicit consent, except to provide the core functionality of the service (such as sharing coordinates with the delivery rider).

User Control: You can enable or disable location services at any time via your browser or device settings. If you choose to disable location services, pinpoint address auto-detection may not function, requiring manual entry of your delivery address.

4. Usage of Information

We use your personal data to fulfill orders, process payments, enhance customer experience, resolve queries and disputes, troubleshoot technical issues, inform you about promotional offers, prevent fraudulent transactions, enforce our terms, and improve our inventory.

For promotional communications, an opt-out or unsubscribe mechanism will always be provided.

5. Sharing of Information

We may share necessary personal data with logistics partners, delivery riders, payment aggregators, seller hubs, reward programs, and customer support providers strictly for order processing.

We may disclose personal data if required by law or in good faith belief that such disclosure is reasonably necessary to respond to court orders, government authorities, or law enforcement processes.

6. Security Precautions

We adhere to standard security measures and encryption protocols to protect your data from unauthorized access or alterations. However, internet transmissions cannot be guaranteed as completely invulnerable; customers are advised to keep their login passwords and OTPs confidential.

7. Data Deletion and Retention

You may request deletion of your AYM Shopping account through your profile settings or by reaching out to our support desk. If there are pending orders, returns, or open disputes, deletion will be finalized once settled.

We retain personal data only as long as necessary for fulfilling commercial purposes, complying with taxation and statutory obligations, or fraud prevention.

8. Your Rights

You have the right to access, review, modify, and update your personal information directly through your AYM Shopping account dashboard.

9. Consent & Withdrawal

By using our Platform, you consent to the collection, storage, and processing of your information in accordance with this Privacy Policy. You also agree to receive service-related communications via SMS, WhatsApp, phone calls, and email.

You may withdraw your consent at any time by contacting our Grievance Officer with the subject line “Withdrawal of consent for processing personal data”. Note that withdrawing consent may limit our ability to provide delivery services.

10. Grievance & Support

For any questions, concerns, or grievances regarding this Privacy Policy or your personal data, you may reach out to:

11. Updates to this Policy

We may update this Privacy Policy from time to time to reflect operational or regulatory changes. Updated versions will be published directly on this page.