Easy & Transparent Returns

Return & Refund Policy

Last updated: November 09, 2026

TrustPay 100% Protection
Aapka har order protected hai. Kharab ya galat product aane par aasan replacement ya refund suvidha.
1. Overview

AYM Shopping me hamara maksad aapko sabse taaza aur behtareen quality ke products deliver karna hai. Agar kisi kaaran se aap apne order se santusht nahi hain ya product me koi issue hai, toh hamari simple Return & Refund Policy aapki poori madad karegi.

2. Category-Wise Return Windows

Products ki nature ke hisaab se return timeframes alag-alag hain:

Category Return / Replacement Window Conditions & Terms
Fresh Fruits & Vegetables, Dairy, Bakery Doorstep / 24 Hours Delivery ke waqt inspect karein ya delivery ke 24 ghante ke andar issue report karein.
Packaged Grocery & Staples 3 Days Seal pack hona chahiye, expiry ya packet damage hone par turant replace/refund hoga.
Personal Care & Cosmetics 2 Days Unopened, seal intact honi chahiye (hygiene safety ke kaaran used items return nahi hote).
Home & Kitchen Utensils / Appliances 7 Days Original box, accessories aur bill/invoice ke sath hona chahiye.
Electronics & Accessories 7 Days Defective ya damaged item par brand warranty ya replacement apply hoga.
3. Non-Returnable Items

Niche di gayi categories hygiene aur safety guidelines ke tahat returnable nahi hain:

  • Opened ya partially used personal hygiene products (Shampoos, soaps, creams, perfumes).
  • Innerwear, socks aur undergarments.
  • Customized ya customized gift hampers.
  • Clearance sale ya seasonal mega discount items jahan explicit "No Return" likha ho.
4. Return Request Kaise Karein?
  1. My Orders: Apne AYM Shopping account me My Orders section me jayein aur product select karein.
  2. Reason & Photo: Return ka kaaran select karein aur agar product broken/leaking hai toh ek clear photo upload karein.
  3. Direct WhatsApp/Call: Aap hamare helpline number +91 95571 50431 par Order ID aur photo bhej kar bhi request generate karwa sakte hain.
  4. Pickup: Hamara delivery rider 24–48 ghante ke andar aapke diye gaye address se product pickup karega.
5. Refund Timeline & Mode

Product pickup aur verification complete hote hi refund process shuru ho jata hai:

  • Online Payment (UPI / Cards / NetBanking): Refund original payment source account me 3 se 5 business days ke andar credit ho jata hai.
  • Cash on Delivery (COD): Customer ko unke provide kiye gaye UPI ID ya Bank Account (NEFT) me 24 se 48 ghante ke andar transfer kiya jata hai, ya instant AYM Wallet balance ke roop me diya jata hai.
6. Order Cancellation

Aap apna order tab tak cancel kar sakte hain jab tak wo "Out for Delivery" status me na gaya ho. Dispatched hone ke baad, agar aap order cancel karna chahte hain toh delivery agent ko doorstep par cancel request bata sakte hain.

AYM Shopping Customer Helpdesk

Corporate Office: Mirhchi Road, Near Ambedkar Park, Maqbool Ganj, Marehra, District Etah – 207401, Uttar Pradesh, India

Official Email: info@aymshopping.co.in

WhatsApp / Call: +91 95571 50431 (9:00 AM – 9:00 PM)